Diagnostic
We come on site, follow a few cases from start to finish and talk to the people doing the work. We look for where the time goes.

What you get: a clear picture of how you work, the lost time counted in hours, and three opportunities ranked from the simplest to the most demanding.
agents delivered and coordinated by an orchestrator, at the complaints office of Santé Québec Capitale-Nationale. The path of a case was first retraced with the team, on real files, before anything was built. Read the case study

