Who we are, and who answers for your information
Avenor Innovations Inc., Lac-Beauport, Québec, Canada.
The person responsible for the protection of personal information is Raphaël Dionne, founder, reachable at [email protected]. Every question or request about your information goes through that address.
What we collect
Only what you give us yourself, in three places.
The contact form: first name, last name, email, company, subject and message.
The AI Diagnostic tool: your answers to the questionnaire. Your name, email and company are added only if you choose to receive the report by email.
An email you send us: its content.
No account to create. No phone number is requested. We do not ask for any sensitive information, and we ask you not to write any into the form.
What it is used for
To answer your request, produce your diagnostic and follow up on our exchanges. Nothing else.
Commercial communications are sent only if you tick the box provided for that purpose, which is separate, optional and never pre-ticked. We do not sell, rent or trade your information.
The AI Diagnostic tool
Your answers are sent to an artificial intelligence provider that writes the summary. They are not used to train any model.
A notice reaches us when your report appears, with your answers, even if you never leave your email. That is how we know the tool is being used and for what. You remain anonymous in that case.
Your report gets a permanent address, of the form avenorinnovations.com/en/diagnostic/r/ followed by a random code. Anyone with that address can open the report, with no email or form: share it only with the people who need to see it. The report stays there for twenty-four months, then the address stops working. If you use "Share this report", the recipient's address is used for that send only.
The diagnostic counts its own steps, such as a question validated, a report shown or an email left, to see where people drop off. This count uses no cookie and no third party: a random identifier, kept in the tab and erased when it closes, links the steps of one journey. No IP address, no answer text and no name is attached to it.
The document try ("Paste a typical email, or drop a quote") works differently: the text you paste or the file you drop is first read and anonymized in your browser (names, emails, phone numbers, long numbers, addresses, postal codes and web addresses replaced with brackets), you see and fix what would be sent, and only that anonymized text, at most 6,000 characters, is sent to the artificial intelligence provider for that one reading. It is kept neither by us nor by the provider, and is not used to train any model; we only keep the number of tokens used. The result stays on screen and is not saved. Do not drop a document you would not be allowed to show an advisor.
No decision about you is made by automated means. The report suggests leads, it decides nothing.
Who receives it, and where
We rely on four providers, all located outside Québec. They process your information on our behalf, under their contractual commitments, and only for the task listed.
This communication is covered by a privacy impact assessment adopted on 9 August 2026. It is available on request.
| Provider | What it receives | Where |
|---|---|---|
| Anthropic | Your answers to the questionnaire, to write the text of the report | United States |
| Resend | Name, email, company and report content, to deliver the email | United States |
| Cloudflare | Website hosting and technical access logs | Global network |
| Cal.com | Your IP address, only if you open the booking tool | Outside Québec |
| Your browser vendor | The sound of your voice, only if you use the Dictate button on a text field | Depends on the browser |
The last row deserves a clarification, because it does not work like the others. The Dictate button, offered on desktop next to long text fields, relies on the speech recognition built into your browser. In several browsers, including Chrome, the audio is sent to the browser vendor to be transcribed. That transfer happens between your device and your browser: the audio never passes through our servers, we do not receive it and we do not record it. We only receive the text you then choose to send. The button appears only if your browser offers the feature, it never starts on its own, and the microphone is activated only after your explicit permission. On phones we show no button at all: your keyboard's dictation already does the job, with nothing for us to add.
How long we keep it
Twenty-four months from our last exchange, then deletion. Sooner if you ask.
Your rights
You may at any time request:
access to your information; its correction if it is inaccurate; its deletion; the withdrawal of your consent; and its portability, meaning to receive it in a structured, commonly used technological format.
Write to [email protected]. We answer within thirty days. If our answer does not satisfy you, you may take the matter to the Commission d'accès à l'information du Québec.
Cookies and data kept in your browser
Everything below serves the operation of the site. None of it is shared with third parties.
| Name | Role | Duration |
|---|---|---|
| av_budget | Caps the number of AI calls in a single diagnostic session | 2 hours |
| avenor.lead | Your name, email and company, so you do not have to retype them | Until cleared |
| avenor.diagnostic.draft | The questionnaire in progress, to resume where you left off | Until cleared |
| avenor.diagnostic | Your report, to find it again during your visit | The visit |
| avenor.diagnostic.rapport | Your report and its permanent link, to find it again when you come back | 30 days |
| avenor.mesure.sid | A random identifier linking the steps of one diagnostic journey | The tab |
| av-pt-nav, av-pt-intro | The page transition animation | The visit |
No advertising cookie, no third-party analytics tool, no social network button, no profiling, no geolocation. To erase what the site keeps on your device, clear site data in your browser settings.
Security
The site is served over HTTPS and exchanges with our providers are encrypted. The access keys to those providers live on the server only and are never sent to your browser.
Should a confidentiality incident present a risk of serious harm, we would notify the people concerned as well as the Commission d'accès à l'information.
Changes
This policy may be updated. The date of the last update is shown at the top of the page.
Accepting these terms
By using this site, you accept these terms of use. If you do not agree with them, please do not use the site.
Intellectual property
The content of this site (text, visuals, the Avenor Innovations brand) is protected by copyright and belongs to Avenor Innovations unless stated otherwise. Reproduction without written permission is prohibited.
Nature of the information
The content, case studies and outcomes presented here are informational. Results obtained by our clients vary with each company's context and are not a guarantee of results.
AI Diagnostic
The AI Diagnostic provides general directions for guidance only. It does not replace a full professional analysis and does not constitute a contractual commitment on our part.
Limitation of liability
To the extent permitted by law, Avenor Innovations is not liable for damages arising from the use of this site or its content. This limitation does not apply to bodily or moral injury, nor to gross or intentional fault, which the law does not allow to be excluded.
Changes
These terms may be updated at any time. The date of the latest update appears at the top of this page.
Governing law
These terms are governed by the laws of the province of Quebec and the applicable laws of Canada. They bind Avenor Innovations Inc., whose establishment is located in Lac-Beauport, in the province of Quebec.